Support & Privacy

Contact

Email / 邮箱：support@sunhoelectronics.com

We typically respond within 1–2 business days.

Common topics

• Bluetooth pairing and connection
• Device discovery and permissions
• Color, brightness, and effects

English

• Why can’t I find my device?
  Make sure Bluetooth is enabled and the device is powered on. Keep your phone close to the device during scanning.
• Why does the app request Bluetooth permission?
  Bluetooth permission is required to discover and control nearby smart light devices.
• Does the app require internet access?
  No. The app works locally via Bluetooth and does not require an internet connection.

中文

• 为什么搜索不到设备？
  请确认手机已开启蓝牙，设备已通电，并在扫描时保持手机靠近设备。
• 为什么需要蓝牙权限？
  蓝牙权限用于搜索并控制附近的智能灯设备。
• 是否需要联网才能使用？
  不需要。App 仅通过蓝牙在本地工作。

English

• Data collection: We do not collect personal information.
• Account: No account sign-in is required.
• Bluetooth: The app communicates locally with your devices over Bluetooth.
• Network: The app does not upload data to our servers.
• Support contact: If you email us, we only use your email to respond to your request.

中文

• 信息收集：我们不收集个人信息。
• 账号：不需要账号登录。
• 蓝牙：App 仅通过蓝牙在本地与设备通信。
• 网络：不会将数据上传到我们的服务器。
• 联系支持：如你发送邮件给我们，我们仅用于回复你的问题。